Career

Work Experience

Eight years, helpdesk to head of. I learned every layer on the way up, which is why I still know how the thing works when it breaks at 3am.

Accipio

Current

Full-time · 3 yrs 5 mos · Remote

Cloud Strategy Platform Engineering AWS Architecture Infrastructure as Code Observability FinOps Security & Compliance Technical Leadership

Jun 2026 - Present

I own the cloud platform function end to end. Architecture, spend, reliability and security for roughly 100 production servers and 250,000+ learners across regulated UK clients.
I set the technical strategy and the standards. What we build on, how we build it, and what "good" looks like. I write the guidelines, and I review the work that ships.
I own the cloud budget. Forecasting, savings plans, reserved instances, right-sizing. The bill is mine to explain and mine to bring down.
I'm the last line of escalation. The hardest technical problems, the third-party suppliers, and client onboarding and offboarding all land with me. So does the question of what we can and can't do with client data in the cloud.
Development, platform and support all take their technical lead from me. I've built and run the function on my own to this point, and taking it on with a team under me is the next move.

Oct 2024 - Jun 2026 · 1 yr 9 mos

Designed and built the next-generation hosting platform. A multi-account AWS architecture, almost entirely in Terraform, where onboarding a client is a single config file. Built to scale horizontally across every tier; migrating the estate onto it is in progress.
Built the observability function on my own. Prometheus, Loki and Grafana with auto-discovery across four regions, alerting that finds the right person, and on-call wired in. I designed every dashboard.
Took the cloud bill personally. Pulled a five-figure monthly spend apart, found the real cost driver wasn't the obvious one, and brought it down without breaking anything.
Wrote the board briefing on moving data between the UK and New Zealand. The Privacy Act, GDPR, the US CLOUD Act, the lot. It informed a senior-leadership decision on a contract.
Built the company's self-hosted AI capability. A private, Bedrock-backed assistant and the automation around it, so the business got the upside without handing client data to a third party.
Shipped a secure medical-imaging proxy for an NHS trust. HMAC-scoped access tokens, the imaging server locked away on a private subnet, every request audited.
Solved race-safe autoscaling for the video platform. Scaling ordinary web servers is easy; doing it for stateful, live video sessions without dropping anyone's call is the hard part. The AWS orchestration around the open-source stack is mine.

May 2023 - Oct 2024 · 1 yr 6 mos · Remote

Led AWS hosting projects end to end. Scoped, designed and delivered client environments from first architecture through to production.
Replaced manual releases with a real pipeline. Automated build and deploy, which took both the time and the human error out of shipping.
Stood up the first proper monitoring across the estate. Grafana, Prometheus and Loki. This is the work that later grew into the full observability platform.
Set the standards and made the architectural calls for how managed hosting was built.

Feb 2023 - May 2023 · 4 mos

Kept production LMS infrastructure healthy. Patching, upgrades and incident response across multiple client environments.
Provisioned and hardened Linux servers from a documented baseline.
Fixed the workflow and documentation gaps I found early. The fixes outlasted the role.

Full-time · Jun 2022 - Feb 2023 · 9 mos · Remote

Linux AWS Terraform Moodle Totara Infrastructure at Scale Monitoring

Helped keep thousands of servers and databases healthy worldwide. Moodle and Totara platforms serving hundreds of thousands of users, with very little tolerance for downtime.
Lived in a serious toolchain. AWS, Ubuntu Server, Terraform, Foreman, Grafana, Loki, Icinga and Nessus. This is where the observability habit started.
Standardised the upgrade process and its documentation for a team that was growing fast.

Full-time · Mar 2022 - May 2022 · 3 mos · Arundel

Security Infrastructure Design Cyber Essentials Plus Networking Risk Management Compliance

Took the MSP and its government-contract clients through Cyber Essentials Plus. The security-by-default habit started here.
Designed high-availability networking and storage for clients who needed it to genuinely stay up.
Overhauled the internal security policy and process. Better procedures, better documentation, higher standards.
Ran the audits and risk assessments and closed the gaps before they turned into incidents.

3 yrs 10 mos

Hyper-V Active Directory Azure AD SQL Server Microsoft Stack IT Leadership Security Awareness

Full-time · Jan 2021 - Mar 2022 · 1 yr 3 mos · Hove

Ran all IT for an 80+ person business, on my own. Infrastructure, applications and support, all of it mine.
Owned the IT budget and the suppliers. Purchasing, contract negotiation, cost control. The same instinct I now point at a much larger cloud bill.
Consolidated and modernised the server estate. Virtualisation across physical and Hyper-V, less sprawl and less cost.
Managed 100+ business applications as the person who understood the whole stack and owned the architecture calls.
Led the technical architecture for the website and event platform, working directly with the developers.
Deep on the Microsoft stack. Hyper-V, ADFS, Azure AD, Active Directory, SQL Server.

Jun 2018 - Jan 2021 · 2 yrs 8 mos · Hove

Provided 1st through 3rd line support across the business. Hyper-V, SQL Server, Active Directory, networking, desktops.
Led the KnowBe4 security awareness rollout. Configured the platform, ran phishing simulations, delivered training company-wide.
Re-rolled LastPass across the organisation. Cleaned up the existing mess, set proper policies, trained everyone on actually using it.
Delivered technical training to non-technical staff. Made people less afraid of their own computers.

Sep 2017 - May 2018 · 9 mos

Qlik SQL ETL Data Analytics Process Automation Team Leadership

Sep 2017 - May 2018 · 9 mos

Led a team of six analysts, and stepped in to run other teams of six to ten when their managers were away. This was where I first carried other people's delivery as well as my own: the dashboards, reports and data pipelines feeding senior-leadership decisions.
Built automation for call grading and quality review. Replaced manual processes with automated workflows integrated with HR systems.
Designed data flows and ETL pipelines across the business. Made sure the right data reached the right people in the right format.
Heavy on Qlik and SQL. Dashboards, complex queries, data transformation at scale.
Delivered trend analysis to senior leadership. Linked complaint volumes to un-notified outages and drove operational changes as a result.